Although the Standard is copyrighted, and we cannot provide a copy here, we have summarized the major requirements of the standard. For critical decision making, be sure to refer to the actual Standard, which can be ordered from ASQ on-online.


6 Resource management

6.1 Provision of resources

Provide the people, equipment, tools, and materials need to:

6.2 Human resources

6.2.1 General

People performing work affecting product and service quality must be competent to carry out that work. This competency is attained through a combination of education, training, skills, and experience.

6.2.2 Competence, awareness and training

The organization must:

6.3 Infrastructure

The infrastructure for a QMS includes the building, workspace, equipment, and the supporting services involved in creating the organizationís products or services. The organization will needs to determine, provide and maintain the infrastructure needed to achieve the planned results.

6.4 Work environment

The work environment of the organization must not interfere with the ability of employees to perform effectively in order to meet quality requirements.


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