MBA (Marketing), Certified Quality Professional (CQP)
Published articles & Presentations:
"While quality is everyone’s job, management must lead an effort, A
Parable to TQM. www.simplyquality.org
"Building Customer Satisfaction, Kano model Application & Quality Function
Deployment". A Case study presented at 7th International Convention
on Quality Improvement, October 2002. Organized by Pakistan Institute of
Quality Control, Pakistan.