This text is from the second edition of ISO 9001, The Standard Companion. It is based on the now obsolete 1987 version of the ISO 9001 Standard. The third edition, based on the current 1994 standard, is available from Simply Quality.

3.0 Definitions

The definitions given in the ISO 8402 standard apply to this Standard. The term "Product" is also used to mean "Service".


The glossary at the end of this manual provides definitions of the special terms used.

The language of the Standard may lead you to believe that it applies only to manufacturing industries. However, because the word "product" also means "service", the Standard is clearly applicable to service industries.

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