Frequently Asked Questions About ISO 9000

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Q: What is TickIT?

A: The TickIT program was created by the British Standards Institution to provide a method for registering software development systems based on the ISO 9000-3 standard. (Note, that's dash 3, not 9003.) The scheme was jointly developed by the United Kingdom Department of Trade and Industry (DTI) and the British Computer Society. TickIT is fully explained in the Guide to Software Quality Management System Construction and Certification Using EN 29001. The Guide is available from The DISC TickIT Project Office, 389 Chiswick High Road, London W4 4AL United Kingdom Phone: +44 (0)181 996 7427 Fax: +44 (0)181 996 7429

The ISO 9000-3 Standard is named "Quality management and quality assurance standards - Part 3: Guidelines for the application of ISO 9001 to the development, supply and maintenance of software." It was originally written as a "guidance standard." The TickIT program turns it into a compliance standard.

TickIT auditors must have several years experience as software developers, giving them the specialized knowledge and experience required to audit under the scheme. They then must take the TickIT lead auditor course and pass required exams.

For a case study of a company getting TickIT registration, read Eating an Elephant one bite at a time.

The TickIT site provides much more information about the program.