ROZEIA MUSTAFA

Academic career:

MBA (Marketing), Certified Quality Professional (CQP)

Published articles & Presentations:

  1. "While quality is everyone’s job, management must lead an effort, A Parable to TQM. www.simplyquality.org
  2. "Building Customer Satisfaction, Kano model Application & Quality Function Deployment". A Case study presented at 7th International Convention on Quality Improvement, October 2002. Organized by Pakistan Institute of Quality Control, Pakistan. http://www.piqc.com.pk/webs/icqi2002.html

Professional Career:

  1. Project Manager, Higher Education Commission, Islamabad (Current Occupation)
  2. Project Manager, Ministry of Science & Technology, Islamabad
  3. Assistant Quality manager-cum-Merchandiser, Knit Textile (Pvt.) Ltd. Islamabad

Current Research Areas:

  1. Human Quality, integration of TQM in HRM
  2. Quality Function Deployment
  3. Kano Model
  4. Management’s attitude regarding implementing ISO9000.